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Volume increases with out touching

Trent Woodward Dec 24, 2012 06:45PM CST

My sound dock just increases the volume without touching the system. I'm using Bluetooth with my iPad. Is the a fault?

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Lisa Dec 25, 2012 10:37PM CST SOUNDFREAQ Customer Service Ninja
Thank you for being a Soundfreaq customer, and could you please let us know which Soundfreaq model you own? It could be interference from a remote nearby. Is your Soundfreaq located near another system that is remote controlled, such as TV or computer? We found that some remotes share IR codes with the Soundfreaq such that certain buttons will increase the volume or turn on the speaker inadvertently. If it is not remote interference, please contact us again by submitting a support form and we will get you up and running as soon as possible. Thank you for your patience, and I apologize for the inconvenience.
Up 1 rated Down
Trent Woodward Dec 26, 2012 04:55PM CST
I have a sound platform SFQ -01. The volume increases to max when touching the volume up or down on the system and remote. The dock is in a room without other interference.
Up 3 rated Down
Lisa Dec 27, 2012 12:13AM CST SOUNDFREAQ Customer Service Ninja
Could you please let me know if the issue persists when you dock an iOS device? (If you have another device to dock, I understand you cannot dock the iPad on the Platform.)

Please try re-pairing your device to the Sound Platform. First, Forget the Device on your iOS device, and then resetting the Bluetooth cartridge.

If the issue still persists, it sound like a defective unit and will need to be replaced. Please contact us via the support form privately to start the warranty process. Thank you for your patience.

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