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Sound Stack Bluetooth Speaker - Remote not working

Suresh Kumar Jan 03, 2016 06:08PM CST

I bought a sound stack bluetooth speaker from Myer in Australia few weeks back. I like the speaker but unfortunately the physical remote which came with it is not working.

How can I get a replacement remote OR get the same repaired in Australia?

Thanks,
Suresh

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Lisa Jan 03, 2016 09:13PM CST SOUNDFREAQ Customer Service Ninja
Suresh, thank you for being Soundfreaq customer, and I'm sorry to hear the remote is not working with the Sound Stack. If you have not done so already, please try switching out the battery located on the back of the remote.

If the issue persists, please allow us to send you a replacement remote. We will do so from our offices in Hong Kong. Please just send us an email at support@soundfreaq.com with your shipping address and phone number.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.
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Cynthia Upton Jan 08, 2016 09:29PM CST
I got a soundfreaq sound spot for Christmas and am trying to use it. I can't get my iphone to discover this device on bluetooth settings and when I went to support.soundfreaq.com, it took me to a page that says this shop is not available. I touched the "pair" buttom as directed; it says the white light will flash rapidly but it does not. Any advice?
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Lisa Jan 08, 2016 09:31PM CST SOUNDFREAQ Customer Service Ninja
Cynthia, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing pairing issues with the Sound Spot. Please note our support page can be found here at this URL: https://soundfreaq.desk.com/

If the power indicator light is not blinking rapidly, please try holding down the Pair button to reset the pairing function.

Please let us know if the indicator light begins flashing rapidly thus.

When the indicator light stays solid when you turn on the speaker, it means the speaker is already connected to a smart device.

Thank you for taking the time to troubleshoot with us. Any other questions, please let us know.

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