Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

soundfreaq battery

Sophie Oct 02, 2015 08:21PM CDT

I bought my sound rise a few days ago and it just won't work without the power adaptor? am i doing something wrong?

Up 0 rated Down
Lisa Oct 05, 2015 12:31AM CDT SOUNDFREAQ Customer Service Ninja
Sophie, thank you for being a Soundfreaq customer, and please know the Sound Rise is not a portable model--you are not doing anything wrong! The "wireless" feature refers to the Bluetooth connection, where a wire is not required to connect your smart device to the speaker.

The small battery located on the bottom of the speaker is for back up only, in case of a short power outage. The battery allows the clock to retain its settings, including the time and any settings (including alarms set).

If you are looking for a portable model, we recommend looking into the Sound Spot, Sound Kick, Sound Kick 2, or Pocket Kick.

Hope that helps! Any other questions, please let us know.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@soundfreaq.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete