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Re: Platform 2 rechargeable battery, UK availability

Jon Forsdyke Aug 08, 2013 03:01PM CDT

I've just purchased the Platform 2, but I'm in the UK and haven't been able to find the battery. I've seen it on your site but doesn't seem to have the option to have it sent here. Will they be available in the UK?

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Lisa Aug 12, 2013 07:03AM CDT SOUNDFREAQ Customer Service Ninja
Jon, thank you for being a Soundfreaq customer, and unfortunately, the battery is not sold individually in the UK at this time. Unfortunately, as you know, the Sound Platform 2 is only sold alone without the battery, or as a bundle with the battery. This is because our retailers are not interested in stocking the battery separately at this time, but if a retailer wants to commit to bringing the battery to Europe separately, then we will sell it.

Obviously this is not useful to you as you already own the Platform 2. If you are keen on having it portable, we do recommend either (1) returning the unit so that you can buy the bundle when it become available, or (2) using a mail forwarding service and purchasing the battery from our Online Store at soundfreaq.com. Please note we do not ship outside the US and you will be responsible for the finaly shipping costs and duties.

Hope that helps! Please let us know if you have any other questions.

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