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Danny Jul 30, 2013 05:21PM CDT

At times, when I press the volume buttons [(+) or (-)], it continues to either lowers or increases the sound volume to the point where it is too loud or too low. Is this unit defective? Since I've exchanged the last 2 devices for the same reason, am I doing something wrong? Or am I also getting different defective units? I have the Soundfreaq Sound Kick SFQ-04.


Up 4 rated Down
Lisa Jul 31, 2013 01:20AM CDT SOUNDFREAQ Customer Service Ninja
Danny, thank you for being a Soundfreaq customer, and I'm sorry to hear you are having issues with the volume controls. I do apologize that you had to exchange the unit twice, and if we are unable to get you up and running, we will set you up with an exchange directly with our offices, in case the serial numbers at your store is the issue.

Just to verify your issue, is it that when you tap once on the controls, it appears as if the button is being held down and the volume increases continuously? Does this occur for both volume buttons, and none of the other controls such as Play? Does the indicator light on the front of the unit continuously blink as the volume is changing by itself? Please note the indicator light should blink once in response for every button tap.

Thank you for your patience, and I apologize for the inconvenience.

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