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troubleshooting

eric Jul 18, 2015 12:59PM CDT

Hello my soundlick keeps turning off when it is playing, it'll just be playing fine for a minute or two but then it stops and the light flashes for a couple seconds then turns off. It hasn't always done this but it is super annoying now when I'm trying to bump and everytime it turns off after a minute. I've tried charging it over night and turning the volume down but idk... Need help

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Lisa Jul 19, 2015 11:45PM CDT SOUNDFREAQ Customer Service Ninja
Eric, thank you for being a Soundfreaq customer, and I'm sorry to hear your Sound Kick is powering off by itself. Just to verify, does the issue persist whether you are plugged in or running on battery?

If the issue persists only when the speaker is on battery, it may be a dead battery.

If the issue persists when the speaker is plugged in, unfortunately, we do recommend replacing the speaker all together.

Please know we do offer replacements free of charge via mail under our one year warranty, for US customers. Please just send us a private inquiry so we may start collecting your contact information for the warranty replacement process.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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