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Static sound

Luke May 14, 2015 09:51AM CDT

When the speaker is on there is a constant static sound in the background regardless if its plugged into a AUX cable or playing via bluetooth. It didn't use to have this problem and has only come about in the last month or so, is there a problem with my speaker?

The model of the speaker is a - Soundfreaq SFQ-04

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Lisa May 14, 2015 09:24PM CDT SOUNDFREAQ Customer Service Ninja
Luke, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing interference with your Kick. If this is a recently occurring issue, then unfortunately, it does indeed sound like a hardware defect and we recommend replacing your speaker all together. Please know we do cover all replacement costs for US customers under our one year warranty. If it is outside the one year warranty, we also offer refurbishment with a cost.

Please just send us a private inquiry so we may start collecting your personal information for the warranty.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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