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Sound Spot will suddenly stop playing

Tyler Apr 23, 2015 02:56PM CDT

I have Sound Spot for use at work and we plug it into our computer to stream Pandora Business. It will play fine for a while then suddenly the sound will go out. The power light is still on. It will work when I play from my phone through blue tooth but not thru an aux line to the AUX IN port.

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Lisa Apr 24, 2015 02:49PM CDT SOUNDFREAQ Customer Service Ninja
Tyler, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing audio issues on AUX input.

For troubleshooting records, does the issue persist on AUX whether the master source is your computer or phone? Does the music pause on Pandora only? Please try playing from another music program such as your native music library, or another internet streaming service.

Furthermore, is there a pattern as to when the music stops? When it stops playing music, does it show as still playing on the computer, or is it paused on Pandora as well? Lastly, if you turn off the Spot and turn it back on, does music play again?

We do appreciate you taking the time to troubleshoot with us; this will help us uncover whether it is a faulty AUX cord or the speaker itself causing the issue.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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