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Volume increases to max soundfreaq platform 2 & touch arrow keys screen fills and shuts down

Luis Liceaga Apr 18, 2015 06:27PM CDT

Every time I turn it on, even without being paired volume starts to max to 30, if you touch buttons they do different functions than supposed to, if i touch any arrow key it fills the led screen then shuts down, tried paired with ios or pc, same result! It does sounds (30 volume) I have barely 5 months got it at target,
more a casual user (once a week)than an everyday user. Please advise!

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Lisa Apr 19, 2015 12:17AM CDT SOUNDFREAQ Customer Service Ninja
Luis, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing button issues on your SP2. I understand you have owned it for five months--were you able to use the Soundfreaq and its buttons without issue in the past?

If you have not done so already, please try resetting the speaker by unplugging it for fifteen seconds before powering it back on. If that does not resolve the issue, unfortunately, we do recommend replacing the speaker, which we can do free of charge, under our one year warranty. Please just send us a private inquiry so we may start collecting your contact information for our warranty replacement process.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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