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iOS 8, Soundrise, and Soundfreaq app.

Mike Mar 22, 2015 06:28PM CDT

Is there some compatibility issue with iOS 8, the Soundrise clock, and Soundfreaq app? My iPhone 5 paired well with the Soundrise, and the Soundfreaq app installed correctly, but it only displays the time, and allows me to play/pause and skip tracks. Cannot set time, radio presets, or alarms as shown in the AppStore.

The Soundfreaq app shows "Accessory Not Connected" under Soundfreaq Accessory Settings, although both the clock and iPhone show they're connected via Bluetooth, and I can stream music to the clock.

Thanks,

Mike

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Lisa Mar 23, 2015 02:58PM CDT SOUNDFREAQ Customer Service Ninja
Mike, thank you for being a Soundfreaq customer, and it sounds like you have the SFQ-08 Sound Rise. Unfortunately, this model is not compatible withe Soundfreaq app.

The Soundfreaq app is compatible with our older Sound Rise, the SFQ-05, where a 30-pin iOS device must be docked to access many of its features (hence the error message you are receiving).

For the new Sound Rise SFQ-08, all clock settings must be controlled via the speaker buttons itself.

I apologize I could not be of more help, and if you have any other questions, please let us know.

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