Technical Support

  • Model SFQ-04 powers off after 30 minutes

    I've read a lot of the replies already posted here about this being a problem with the older units. Mine...

    2 Customer Service Ninja Answers 1 Community Answer Sep 03, 2015 10:39AM CDT
  • Pocket Kick 1 no sound

    Hey my pocket kick has stopped playing any sound either via Bluetooth or via supplied headphone lead. If I ...

    1 Customer Service Ninja Answer 0 Community Answers Sep 02, 2015 05:14AM CDT
  • Soundfreq sound step recharge dock not working

    I just received my Soundfreq Sound Step rechargeable and the dock does not charge or recognize my iPhone 6. I ...

    2 Customer Service Ninja Answers 1 Community Answer Sep 02, 2015 01:59AM CDT
  • Can't get the FM source to show up on my devices!

    I have the Sound Step Recharge, with the lightning connector. No matter what I do I just can't get the FM...

    1 Customer Service Ninja Answer 0 Community Answers Sep 01, 2015 06:37PM CDT
  • Soundstep fm radio does not work

    Soundstep SFQ-02, tried both apps on ipad and android devices, and there is NO "source" option avail...

    1 Customer Service Ninja Answer 0 Community Answers Aug 29, 2015 06:24AM CDT
  • Bluetooth interference

    I just purchased and set up the Soundfreaq SoundKick. Bluetooth connection to my MBP (Yosemite 10.10.4) went f...

    3 Customer Service Ninja Answers 2 Community Answers Aug 22, 2015 11:27AM CDT
  • Sound Spot very low volume won't turn up.

    Hi, I have had my sound spot for a little less than a year and most recently when I connect to my iPhone thro...

    1 Customer Service Ninja Answer 0 Community Answers Aug 22, 2015 09:43AM CDT
  • My Sound Spot wont turn on

    My Sound Spot wont turn on. It was working fine just a couple days ago. I currently have the unit plugged in...

    1 Customer Service Ninja Answer 0 Community Answers Aug 16, 2015 08:15PM CDT
  • Sound kick not playing sound when connected to radio apps but works wi...

    Wondering why the sound kick is playing back sound when connected by Bluetooth from iTunes library but not fro...

    1 Customer Service Ninja Answer 0 Community Answers Aug 14, 2015 02:50PM CDT
  • Windows 10

    Since I updated to Windows 10, I can't get my speaker to link up with Bluetooth. I uninstalled and tried...

    5 Customer Service Ninja Answers 4 Community Answers Aug 10, 2015 05:52PM CDT
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