Technical Support

  • Bluetooth Pairing Not Working

    My Pairing button does not seem to work. I am trying to pair the Sound Platform with my computer, but when pus...

    1 Customer Service Ninja Answer 0 Community Answers Jan 01, 2013 11:44AM CST
  • no sound

    I've installed a bluetooth adapter (Hewlett Packard bt500) in my laptop and run the installation CD to lo...

    1 Customer Service Ninja Answer 0 Community Answers Jan 01, 2013 09:52AM CST
  • Bluetooth

    iPhone 4s and iPad have both been connected (at different times) to SoundFreaq via Bluetooth. Now they are now...

    1 Customer Service Ninja Answer 0 Community Answers Dec 31, 2012 02:17PM CST
  • bluetooth audio no longer working with SFQ04 speaker

    My speaker was working fine this morning. Tried to play some more music through it and it doesn't work. ...

    1 Customer Service Ninja Answer 1 Community Answer Dec 31, 2012 01:47PM CST
  • Sound Rise alarm backup?

    I received a Sound Rise as a Christmas present. It looks like it will be much better than my old iPhone alarm ...

    1 Customer Service Ninja Answer 0 Community Answers Dec 30, 2012 09:43PM CST
  • extention notch

    just got the sidekick. Paired and used once. Now the extention will not pull out in the back? It is stuck. ...

    1 Customer Service Ninja Answer 0 Community Answers Dec 28, 2012 07:19PM CST
  • battery

    Will it harm the battery to leave the sidekick plugged in all the time, even if it's fully charged? Or d...

    1 Customer Service Ninja Answer 1 Community Answer Dec 27, 2012 04:59PM CST
  • My iphone 4s no longer recognizes your sound platform or sound rise as...

    My iphone 4s used to work fine with your Sound Platform product dock. Now when I plug it into the dock it char...

    1 Customer Service Ninja Answer 1 Community Answer Dec 27, 2012 12:52PM CST
  • iPhone 4, Sound Platform, "This accessory is not supported by iPh...

    I just purchased a Soundfreaq SoundPlatform and am very annoyed at the fact i cant play my music through it! I...

    4 Customer Service Ninja Answers 2 Community Answers Dec 27, 2012 03:50AM CST
  • Sound Stack not pairing to iPhone 5.

    Bluetooth streaming was working fine for the first couple of days. But now, I am 5 feet away from the Sound St...

    1 Customer Service Ninja Answer 0 Community Answers Dec 26, 2012 01:06PM CST
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