Technical Support

  • sound platform 2 button

    The "next" button on the Sound Platform 2 only puts the songs on fast forward, it does not play the ...

    1 Customer Service Ninja Answer 0 Community Answers Jul 16, 2013 05:06PM CDT
  • sound stops coming out of speakers on soundfreaq soundkick, but it is ...

    Recently, my soundkick stopped playing music/sound, even though it shows that it is still connected. It does ...

    1 Customer Service Ninja Answer 0 Community Answers Jul 14, 2013 09:20PM CDT
  • Sound Step SFQ-02 Lightning

    Hi there I have a new Sound Step which I want to use to charge my iPhone overnight. I use my iPhone as an a...

    3 Customer Service Ninja Answers 2 Community Answers Jul 13, 2013 05:04AM CDT
  • Sound Platform 2 Volume control when two units paired.

    Hi, it seems that when I have two Platform 2's paired together they can only have synched volume control...

    1 Customer Service Ninja Answer 0 Community Answers Jul 07, 2013 12:35PM CDT
  • Sound Step Lightning keeps turning off

    I have a sound step lightning and it just started to turn off on its own. I dock my iPad which I've done...

    9 Customer Service Ninja Answers 8 Community Answers Jul 06, 2013 10:50PM CDT
  • iPhone charging with 30 pin?

    I just bought the Soundfreaq SoundStep and just noticed it has a Lightning Charger. I would of thought there w...

    1 Customer Service Ninja Answer 0 Community Answers Jul 06, 2013 06:43PM CDT
  • Skipping

    This just started, and I'm sure it's the iPhone. I've been streaming from it, and the music sta...

    1 Customer Service Ninja Answer 0 Community Answers Jul 05, 2013 11:33AM CDT
  • Pairing Issue

    I am able to pair my devices (iPad 2, iPhone 5 and MacBook Pro) but have to do it each time I use the device. ...

    2 Customer Service Ninja Answers 1 Community Answer Jul 05, 2013 09:50AM CDT
  • hissing sound in platform 02s

    hi. both speakers are hissing -- when music plays and when it is muted. The hiss is considerable. Please ad...

    3 Customer Service Ninja Answers 1 Community Answer Jul 04, 2013 10:51PM CDT
  • iPhone 5 Bluetooth Connection on Side Kick

    Should I have to reconnect Bluetooth though my iPhone settings every time the Side Kick has been powered off? ...

    1 Customer Service Ninja Answer 0 Community Answers Jun 30, 2013 08:40PM CDT
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