Technical Support

  • Problem pairing with audio transmitter

    I have tried to get the SFQ-04 to par with two different audio transmitters, with no success. I thought it was...

    1 Customer Service Ninja Answer 0 Community Answers Dec 12, 2015 12:57AM CST
  • Stopped working !

    My Sound Rise stopped working. When I plug it in, it turns on for a second and then goes black. I have tried ...

    1 Customer Service Ninja Answer 0 Community Answers Dec 10, 2015 09:38PM CST
  • what kind of cable do i need to connect my tv to my sound step

    Just got my Sound Step. Works fantastic with my Iphone. I want to connect it to my Vizio Smart TV. It has a...

    1 Customer Service Ninja Answer 0 Community Answers Dec 09, 2015 05:15PM CST
  • Pairing IPhone 5

    I can pair my IPad by turning off the bluetooth on my phone, but when I turn off the bluetooth on my IPad, I c...

    1 Customer Service Ninja Answer 0 Community Answers Dec 09, 2015 04:18PM CST
  • Soundfreaq SFQ-02 Sound Step FM stopped working

    Soundfreaq SFQ-02 Sound Step FM stopped working. It worked fine with my iPhone 5s until a couple of months ag...

    1 Customer Service Ninja Answer 0 Community Answers Dec 07, 2015 01:14PM CST
  • Sound keeps cutting in and out

    My sound kick keeps cutting in and out. I've repaired the speaker to my laptop many times and it still ke...

    1 Customer Service Ninja Answer 0 Community Answers Dec 01, 2015 11:19PM CST
  • rechargable battery for sound platform 2

    show me a link, info maybe, and a price. somewhere. anywhere. Thanks.

    1 Customer Service Ninja Answer 0 Community Answers Dec 01, 2015 10:41PM CST
  • Demo song

    What is the hip hop demo song? It starts off straight from the city that never sleeps... It comes up as the ch...

    1 Customer Service Ninja Answer 0 Community Answers Dec 01, 2015 04:56PM CST
  • user manual

    Where can I find a user manual for the Pocket Kick on your site?

    2 Customer Service Ninja Answers 1 Community Answer Nov 28, 2015 01:10PM CST
  • System switches off Bluetooth to aux on its own

    Hi, when I'm playing music through Bluetooth, often times the music will cut in and out and this is beca...

    1 Customer Service Ninja Answer 0 Community Answers Nov 28, 2015 11:41AM CST
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