Technical Support

  • remote for sound step recharge not working

    The product is Sound Step Recharge - Model No. SFQ-02LRB. I received it as a Christmas present. My question is...

    1 Customer Service Ninja Answer 0 Community Answers Dec 27, 2015 02:49PM CST
  • Sound Spot speaker buttons not responding.

    Yesterday, I received a black Sound Spot speaker. It plays music perfectly, but the play/pause, forward, and b...

    1 Customer Service Ninja Answer 0 Community Answers Dec 20, 2015 01:12PM CST
  • Sfq 08 Clock not working

    Just bought this yesterday, clock does not work. Time stays at the time I set it for and never changes. Set ...

    1 Customer Service Ninja Answer 0 Community Answers Dec 19, 2015 09:43AM CST
  • SFQ-02L issue

    I have a problem with my SFQ-02L. The unit I have with no battery will not allow me to charge my iPhones. The ...

    1 Customer Service Ninja Answer 1 Community Answer Dec 17, 2015 03:05PM CST
  • Shipping

    Hello, I was wondering how many days it would take if I place the order in free shipping if i live in NC?

    1 Customer Service Ninja Answer 0 Community Answers Dec 16, 2015 08:21PM CST
  • Spotify?

    I am still looking for a demo song heard earlier this year on a Soundkick. It's none of the songs that a...

    1 Customer Service Ninja Answer 0 Community Answers Dec 14, 2015 01:52PM CST
  • Sound Rise just stopped working. I've had it for 1 WEEK.

    Came upstairs to my room. Soundfreaq Sound Rise display is black. Tried the dimmer. Not it. Tried plugging it ...

    1 Customer Service Ninja Answer 0 Community Answers Dec 14, 2015 10:39AM CST
  • UK plug adapter

    Hi, We've purchased a Soundfreaq and live in the UK. We purchased this via Amazon in the US, so it ha...

    1 Customer Service Ninja Answer 0 Community Answers Dec 14, 2015 07:49AM CST
  • antenna

    I just bought a Sound Platform 2 and I don't think it came with the antenna. How can I get one? Thanks.

    2 Customer Service Ninja Answers 1 Community Answer Dec 13, 2015 09:03PM CST
  • bluetooth pair auto

    I have to re-pair my iphone every time I use my speaker. Is this normal? I don't have to push the pair bu...

    1 Customer Service Ninja Answer 0 Community Answers Dec 13, 2015 07:51PM CST
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