Technical Support

  • Sidekick not recognized by iphone 4

    The soundfreaq does not always show up on my iphone 4 as a bluetooth device. Even though I have tried numerous...

    1 Customer Service Ninja Answer 0 Community Answers Jan 31, 2015 07:58AM CST
  • Sound kick won't charge Iphone

    Why won't my Sidekick charge my iPhone, I purchaced three for my children and they will not charge there ...

    1 Customer Service Ninja Answer 0 Community Answers Jan 30, 2015 08:36AM CST
  • Soundplatform 2 battery

    I just bought a sound platform 2 but I can't seem to find where to buy the batteries, and the soundfreaq...

    1 Customer Service Ninja Answer 0 Community Answers Jan 27, 2015 08:39AM CST
  • connectivity

    I was given a soundfreaq Model SFQ-07 as a Christmas gift. the 1st time I used it I had no issues with it. Now...

    1 Customer Service Ninja Answer 0 Community Answers Jan 26, 2015 09:44AM CST
  • SOUNDFREAQ SOUNDSTEP DOCK NOT RECOGNIZED TO PLAY MUSIC

    My SOUNDSTEP has stopped recognizing my device to play music when in "DOCK"source. I use it with an ...

    1 Customer Service Ninja Answer 0 Community Answers Jan 20, 2015 12:46PM CST
  • Turns off

    The unit turns off after several minutes when connected via bluetooth. Unit appears to be fully charged when ...

    2 Customer Service Ninja Answers 1 Community Answer Jan 19, 2015 12:32PM CST
  • SFQ-07 Won't connect

    I have an ASUS laptop with Bluetooth but it cannot find my speaker in discovery mode.

    1 Customer Service Ninja Answer 0 Community Answers Jan 17, 2015 04:50PM CST
  • I am 79 years old and gave one of your units to my wife..NEED BETTER i...

    hOW DO YOU USE THE REMOTE? hOW DO YOU DO ANYTHING?

    2 Customer Service Ninja Answers 1 Community Answer Jan 17, 2015 02:24PM CST
  • paring w ipad & i phone

    we have experienced great sound from our sound step but yesterday it stopped. our devices search for the unit ...

    1 Customer Service Ninja Answer 0 Community Answers Jan 15, 2015 09:19AM CST
  • Sound|Freaq Connected via Bluetooth, but not music

    My Sound | Freaq Sound Step is connected via Bluetooth with my Mac and has been paired successfully. Yet, no s...

    2 Customer Service Ninja Answers 1 Community Answer Jan 12, 2015 01:53AM CST
support@soundfreaq.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete