Technical Support

  • station SQ01

    Hi, I have bought sound platform sq01 in 2010. I have been listening for 4 years. Now the station is off and w...

    1 Customer Service Ninja Answer 0 Community Answers Feb 24, 2015 03:38AM CST
  • Remote for Windows

    How do you control the device from a PC running Windows? There is a remote app for phones, but not for the des...

    1 Customer Service Ninja Answer 0 Community Answers Feb 18, 2015 09:29PM CST
  • Not pairing with iPad mini or iphone6

    Please help.

    1 Customer Service Ninja Answer 0 Community Answers Feb 16, 2015 11:45AM CST
  • 2nd Alarm Clock

    I set both alarms one for 6:30am (music) and the other for 6:35 (buzzer). When I wake up at 6:30 I can turn o...

    1 Customer Service Ninja Answer 0 Community Answers Feb 12, 2015 07:06AM CST
  • Sound Rise

    Dear sirs, I would be interested in buying 150 Sound Rises alarm clocks with bluetooth speakers. I need to ...

    1 Customer Service Ninja Answer 0 Community Answers Feb 11, 2015 10:09AM CST
  • Alarm volume - how to adjust

    I'm having a hard time figuring out how to adjust the alarm/chime on the Sound Rise. It barely wakes me u...

    1 Customer Service Ninja Answer 0 Community Answers Feb 11, 2015 01:21AM CST
  • Soundstep not playing radio

    My iphone 6 and soundstep pair just fine and I can play my music from my phone with no problem. What I have b...

    2 Customer Service Ninja Answers 1 Community Answer Feb 09, 2015 01:50PM CST
  • Soundfreaq SFQ01A

    My Sound Platform is only 4 months old. It paired really quickly to my laptop and worked fine. However, yester...

    1 Customer Service Ninja Answer 0 Community Answers Feb 06, 2015 11:43AM CST
  • SFQ-04 wont stay on, just flashes light

    My SFQ04 recently just started flashing when I turn it on. It stays on for 10 seconds and turns off. Batteri...

    1 Customer Service Ninja Answer 0 Community Answers Feb 06, 2015 09:22AM CST
  • Bluetooth not pairing

    I was having an issue with my iPhone 6 Plus being unable to connect to my Sound Platform (model SFQ-01) and ty...

    1 Customer Service Ninja Answer 0 Community Answers Feb 03, 2015 11:27AM CST
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