Technical Support

  • Sound Rise Alarm Clock Stopped Working

    Woke up this morning and my Sound Rise alarm clock no longer showed the time although the back light was still...

    1 Customer Service Ninja Answer 0 Community Answers Apr 12, 2015 03:40PM CDT
  • Connect sound platform to tv

    Hi. I wanted to know if is possible to connect the sound platform system to any tv via cable. I try in many...

    1 Customer Service Ninja Answer 0 Community Answers Apr 10, 2015 03:00AM CDT
  • Alarm Clock Not Working

    I test the Alarm settings and it seems to work fine. Then I set it to come on in the morning for my son but it...

    1 Customer Service Ninja Answer 0 Community Answers Apr 09, 2015 08:56AM CDT
  • soundfreaq not pairing with Samsung Galaxy S4 phone

    I received the Sound Rise SoundFreaq for Christmas 2014. It paired just fine right out of the box. However, ju...

    2 Customer Service Ninja Answers 1 Community Answer Apr 07, 2015 12:36PM CDT
  • power cord for sound platform 2 look like

    Does anyone know what the power cord for the Sound Platform look like? Unfortunately I left it at work one da...

    1 Customer Service Ninja Answer 0 Community Answers Apr 07, 2015 11:28AM CDT
  • Initial Charging

    I charged my Sound Kick for about an hour, the light turned green, then I ran it for about 3 minutes before I ...

    1 Customer Service Ninja Answer 0 Community Answers Apr 04, 2015 05:57PM CDT
  • iOS 8, Soundrise, and Soundfreaq app.

    Is there some compatibility issue with iOS 8, the Soundrise clock, and Soundfreaq app? My iPhone 5 paired wel...

    1 Customer Service Ninja Answer 0 Community Answers Mar 22, 2015 06:28PM CDT
  • App buttons do not work - Nexus 5 - Sound Platform 2

    Good morning. As mentioned above, I have a new SP2, and a Nexus 5 with Android 5.1 installed I've d...

    2 Customer Service Ninja Answers 1 Community Answer Mar 21, 2015 08:29AM CDT
  • SFQ-06 The power and source buttons seem to be swapped.

    The same problem the same place of https://soundfreaq.desk.com/customer/portal/questions/955855-sfq-6-the-powe...

    2 Customer Service Ninja Answers 1 Community Answer Mar 18, 2015 09:14PM CDT
  • Bluetooth passkey

    My old iMac G5 is asking me for a passkey to connect to the soundfreaq sound kick. How can I get a passkey?

    1 Customer Service Ninja Answer 0 Community Answers Mar 16, 2015 08:38PM CDT
support@soundfreaq.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete