Technical Support

  • Static sound

    When the speaker is on there is a constant static sound in the background regardless if its plugged into a AUX...

    1 Customer Service Ninja Answer 0 Community Answers May 14, 2015 09:51AM CDT
  • No speaker volume

    Once I hook my iPhone 6 up to my Soundfreaq the sound of the speakers is virtually non-existent. It shows my...

    1 Customer Service Ninja Answer 0 Community Answers May 12, 2015 01:01PM CDT
  • Setting Nap Timer for Alarm Rather Than Music?

    How do I set the nap timer on the Sound Rise so I can wake up to the alarm rather than the radio?

    1 Customer Service Ninja Answer 0 Community Answers May 02, 2015 09:09PM CDT
  • wont play songs from sources other than pandora

    if I want to pick a song from off Youtube why cant I play it on my soundfreaq? It only will play songs from P...

    1 Customer Service Ninja Answer 0 Community Answers Apr 29, 2015 02:56PM CDT
  • Reception distance

    My Sound Kick box reads that the distance from home device to Sound Kick is 32 ft straight line. At 20 feet s...

    1 Customer Service Ninja Answer 0 Community Answers Apr 29, 2015 02:33PM CDT
  • Battery mAh for Sound Platform 2

    What is the mAh rating for add on battery and what is the typical run and recharge time.

    1 Customer Service Ninja Answer 0 Community Answers Apr 27, 2015 11:22PM CDT
  • Sound Spot will suddenly stop playing

    I have Sound Spot for use at work and we plug it into our computer to stream Pandora Business. It will play fi...

    1 Customer Service Ninja Answer 0 Community Answers Apr 23, 2015 02:56PM CDT
  • Won't turn on

    My soundfreaq was working up until a few days ago. However, now the green light letting me know it's char...

    1 Customer Service Ninja Answer 0 Community Answers Apr 19, 2015 02:11PM CDT
  • Volume increases to max soundfreaq platform 2 & touch arrow keys s...

    Every time I turn it on, even without being paired volume starts to max to 30, if you touch buttons they do di...

    1 Customer Service Ninja Answer 0 Community Answers Apr 18, 2015 06:27PM CDT
  • Antenna

    I recently bought a soundfreq speaker, but the antenna is broken, now what do i do?

    1 Customer Service Ninja Answer 0 Community Answers Apr 14, 2015 09:05PM CDT
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