Technical Support

  • Doesn't turn on

    My Sound Kick suddenly will no longer turn on. The light does not come on for any of the buttons except for th...

    1 Customer Service Ninja Answer 0 Community Answers Jun 11, 2015 09:16PM CDT
  • Sound Platform 2

    Hello, I got my Sound Platform 2 back around Christmas of 2014 for my wife. As of the past 2-3 weeks, we are l...

    1 Customer Service Ninja Answer 0 Community Answers Jun 11, 2015 07:17AM CDT
  • not connecting

    my Sound spot is not connecting; it did when it was new, now I cannot get it to connect with my new smart-phon...

    2 Customer Service Ninja Answers 1 Community Answer Jun 10, 2015 11:01PM CDT
  • No Sound - and none of the controls (i.e., Volume, etc.) work

    I have a SoundFreaq SFQ-04. It used to work fine (although I never could get the volume very high). Now, it ...

    2 Customer Service Ninja Answers 0 Community Answers Jun 08, 2015 03:41PM CDT
  • Sound Spot *defective bluetooth*

    After getting my soundspot for christmas the speakers worked perfectly with the sound when using bluetooth or ...

    1 Customer Service Ninja Answer 0 Community Answers Jun 08, 2015 03:22PM CDT
  • Soundfreaq Sound kick stopped working

    Hopefully someone can help or point me in the right direction. I was using my Sound kick last weekend whenall ...

    1 Customer Service Ninja Answer 0 Community Answers Jun 06, 2015 12:02PM CDT
  • Iphone 4s/SoundSpot

    Iphone 4s shows it's connected to my SoundSpot but there is no audio. Sound does work when it's conn...

    1 Customer Service Ninja Answer 0 Community Answers Jun 02, 2015 08:55AM CDT
  • Bluetooth reception

    I just recieved my Sound Kick directly from you guys. After charging for 12 hours and pairing with multiple de...

    4 Customer Service Ninja Answers 2 Community Answers May 30, 2015 12:25PM CDT
  • volume change tout seul, volume change i'm self

    Mon soundfreak sound kick change parfois son volume tout seul en montant ou descendant jusqu'a ce qu'...

    2 Customer Service Ninja Answers 1 Community Answer May 29, 2015 08:06PM CDT
  • BLUETOOTH PASSKEY SFQ-06

    I am having trouble pairing these speakers with my Playstation 3. Tried Passkey 1234, doesnt work. Did I ...

    1 Customer Service Ninja Answer 0 Community Answers May 16, 2015 07:51AM CDT
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