Technical Support

  • What apps can I use to stream audio to my Soundfreaq?

    The A2DP Bluetooth connection streams all of the audio output from your device (regardless of the app) to your Soundfreaq. That means that you can stream audio from any music, video, game or other app that you choose. Note that the A2DP Bluetooth connection is uni-directional (audio goes from your device to the Soundfreaq only) which means that it cannot be used as a speakerphone.

  • What can I charge with the USB power port?

    You can charge devices that are normally charged via USB including iPhones, iPods, and most Android devices and Bluetooth headsets. You can even charge iPads, though at a slower rate than through the dock. For the techies, the output is 5V 500mA. Please note the Sound Platform SFQ-01 models do NOT have USB charging.

  • What devices can I connect to the AUX IN?

    You can connect almost any device that uses a standard 3.5mm headphone jack. Simply connect the output of the device to the AUX IN jack on the back of your Soundfreaq and select AUX as the source. Then begin playback and enjoy. Note that your Soundfreaq cannot control the Aux audio source. The only adjustments available are to the volume on the Soundfreaq.

  • What devices can I use to stream audio to my Soundfreaq?

    You can stream audio to Soundfreaq speakers from any A2DP Bluetooth-enabled device. These include iPhone, iPod Touch, iPad, the majority of Android-powered devices, and most modern PCs (both Mac and Windows). If you are unsure whether your device is A2DP Bluetooth-enabled, please check with the manufacturer to verify. Please note that the BlackBerry PlayBook is NOT A2DP Bluetooth-enabled.

  • What if my Android device says that is "paired but not connected&...

    Try resetting the Soundfreaq and/or the device that you're trying to pair: Simply unplug your Soundfreaq for 10 seconds and plug it back in to reset it In the Bluetooth settings on your device, choose to "Forget" or "Unpair" your Soundfreaq Re-pair your Soundfreaq by pressing the Pair button on your Soundfreaq and making sure that the light flashes rapidly In the Bluetooth settings on your device, select Soundfreaq to pair Some Android devices have issues with Bluetooth pairing in general, not just with Soundfreaq. There are several interent message boards that have specific details for each handset. If you're still having issues with pairing, try searching for "Bluetooth issue + 'your handset name'." Here are some sample search results.

  • What iOS devices are compatible with the Sound Platform dock?

    The Sound Platform has a universal well dock that was designed by Apple. Through the use of different Dock Adapters, this universal well dock can accomodate all iPhones and most iPods. For more information, see this Apple article. The universal well dock does NOT accomodate iPads. Soundfreaq includes Dock Adapters for some of the most popular devices (#14 for the iPod Touch and #15 for the iPhone 3G/3GS). You can also use the Dock Adapter supplied with your Apple device or purchase one directly from Apple. If you don't have a Dock Adapter and don't wish to purchase one, you can still use the dock without one. While the Dock Adapters provide a more finished product appearance, they are not functionally necessary. For more information on how to install and remove Dock Adapters, please consult your Soundfreaq Owner's Manual.

  • What is the range of Bluetooth wireless?

    Soundfreaqs are Class 2 Bluetooth wireless devices and can stream up to 10m (33'). See here for more info.

  • WARRANTY

    Soundfreaq stands behind our products and offers an one year warranty for all speakers. If you are experiencing an issue with your Soundfreaq, please contact customer support for assistance. Speakers experiencing manufacturing defects within this period qualify for free replacements (including shipping) for all US addresses. The warranty is valid only if the product is used for the purpose for which it was designed. It does not cover: (i) damage by negligence or willful actions, misuse or accident, or which have been modified or repaired by unauthorized persons; (ii) cracked or broken furniture, or units damaged by excessive heat; (iii) damage to digital media players.

  • Why don't I see a response from Soundfreaq customer service?

    Soundfreaq takes customer service very seriously and we respond promptly to all inquiries. If you made an inquiry but have not seen a response within 24 hours, please check your Spam or Junk folder to ensure that it is not stuck in there. To ensure delivery, please add support@soundfreaq.com and soundreaq_support@soundfreaq.com to your email safe list.

  • Why won't my Sound Kick turn on?

    Before turning on your Sound Kick, you first need to pull out the extension chamber (it will not power on unless it is fully extended). Use the finger notches on the back panel to fully extend the chamber; the marker line will appear as shown in the figure below. If the extension chamber is closed, Sound Kick will turn off automatically.

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