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Accessories

Scott Blair Jul 30, 2014 09:21PM CDT

I live in Canada and my power adapter no longer works. I would like to get a replacement one and also I want to get the rechargeable battery but cannot find anyone that delivers here.
Does anyone know where I can get these?

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Lisa Jul 31, 2014 10:55AM CDT SOUNDFREAQ Customer Service Ninja
Scott, thank you for being a Soundfreaq customer, and please send us a private inquiry so we may start collecting your contact information. Currently we do send replacement parts from our offices in the US, but unfortunately, we are unable to send batteries via post.

Hope that helps! Any other questions, please let us know.
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Guy Chamberland Aug 16, 2014 02:37PM CDT
Hello, first of all my first language is French so sorry if my English is not "on the spot".

I have a Soundspot but I've lost my connector USB to recharge it. The Power in is a plug that I don't know. What's the exact name of that device (that cable)so I make sure I buy the good thing at the store? Do you know were these cables are available in Canada?

Thank you very much for your support.

Guy C.
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Lisa Aug 16, 2014 02:38PM CDT SOUNDFREAQ Customer Service Ninja
Scott, thank you for being a Soundfreaq customer, and your English is certainly right on the spot!

Please know the USB cable the Spot uses is a standard Micro-B USB. Many smart devices uses the same cable, such as an Android phone, e-reader, or digital camera. If you own any of these devices, please check those cables to see if it fits the Spot! This will save you a trip to the store.

Otherwise, please know these cables are available anywhere, including your neighborhood electronic store, or online such as Amazon.

Hope that helps! Any other questions, please let us know.
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John Strom Sep 07, 2014 04:19PM CDT
I purchased a Soundfreaq SFQ-04 for my daughter and she can't find her power cord. We've searched online for replacements but without any luck. Can you point us in the right direction? Greatly appreciated!
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Lisa Sep 07, 2014 04:21PM CDT SOUNDFREAQ Customer Service Ninja
John, thank you for being a Soundfreaq customer, and please note replacement adapters can be found here: http://www.soundfreaq.com/products#accessories

It is the fifth item on the page. If you have any feedback or run into any issues with our website redesign, please do let us know. We'd love to create an interference that best fits our users' needs.

Hope that helps! If you have any other questions, please let us know.
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Jeff Wahl Sep 18, 2014 06:45PM CDT
We have sound rise and can't find the power cord, how can i get another one
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Lisa Sep 18, 2014 06:49PM CDT SOUNDFREAQ Customer Service Ninja
Jeff, thank you for being a Soundfreaq customer, and I apologize our Online Store is not currently updated with all the necessary accessories. As a workaround, we will email you a personalized invoice via PayPal.

However, if it was missing new in box, please do let us know.

Hope that helps! Any other questions, please let us know.

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