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charging light on sound kick

matt Nov 29, 2013 08:50PM CST

I just purchased my sound kick and the instructions state that there is a red charging light when plugged into the AC adapter. I don't have a red light. should I be concerned or take it back?

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Lisa Nov 30, 2013 01:44PM CST SOUNDFREAQ Customer Service Ninja
Matt, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing charging issues. No light could mean the LED is broken, but the battery is still charging, OR the battery is not holding a charge. Either way, yes, unfortunately we do recommend you exchange your unit at the retailer and letting them know the unit you own is defective. We do apologize for the inconvenience this has caused, and please let us know if you are able to get the new unit up and running. Thank you for your patience, and please let us know if you have any other questions.

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