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Keeps shutting off

Rich Oct 05, 2013 10:08AM CDT

I have a Soundfreaq SFQ-04.

It works for a while, however will frequently shut off during play. It is as if the pull out extension were not fully extended.

Is there a known issue around this?

Up -5 rated Down
Lisa Oct 06, 2013 08:22AM CDT SOUNDFREAQ Customer Service Ninja
Rich, thank you for being a Soundfreaq customer, and I'm sorry to hear the Kick is shutting off by itself. For troubleshooting records, how long have you owned the speaker before the issue started occurring? Please try this troubleshooting step as a workaround as we are investigating the root of this issue.

Is your connected smart device volume set low, as in below 25%? If so, please try turning up the volume on the smart device and turning down the volume on the Kick to maintain a comfortable listening volume. Please let me know if that solves the issue.

Unfortunately, a replacement is required for this issue. Please contact us by sending a private inquiry so we may collect your personal information to start the warranty process.

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