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Once paired with Macbook Pro, Sound Kick will not connect.

Joy Sep 12, 2013 06:30PM CDT

I have Macbook Pro OS X 10.8.4. Once paired, the Sound Kick will not connect to computer.

Up -7 rated Down
Lisa Sep 13, 2013 04:39AM CDT SOUNDFREAQ Customer Service Ninja
Joy,

Thank you for being a Soundfreaq customer, and I'm sorry to hear you are having Bluetooth connectivity issues with your Mac. Are you able to pair the Sound Kick with any Android or iOS devices? Here is a possible solution to fix Bluetooth pairing on your Mac:

- Open Bluetooth from System Preferences.
- When attempting to pair with you Soundfreaq, select Passcode Options on the Bluetooth Setup Assistant dialog. Select "Use a Specific Passcode" and fill in the default code, 1234.

Here are some screen captures of the process for another Bluetooth device: http://www.autopano.net/wiki-en/action/view/Panogear_-_Installation#Under_Mac

For some users who are unable to access the Passcode Options in the Bluetooth Setup Assistant: Pair the speakers first, then open Bluetooth Preferences. Select Soundfreaq from the list, click Advanced Options, then click on the key icon to enter a passcode.

Please let me know if that works. Thank you for your patience, and I apologize for the inconvenience.
Up 2 rated Down
Jon Sep 17, 2013 12:46AM CDT
Having the same problem. It is not limited to iTunes 11. Can pair and connect, but connection is lost in less than a minute. Passcode option not available for any serial ports that are created when adding Soundfreaq (Sound Kick) to Bluetooth devices list. Clicking on the key icon does nothing. I am using OS 10.8.5 on a mid 2011 MacBook Air 11". I have, in the past, been successful in playing music through the SFQ-04 via a Bluetooth connection.

Any suggestions will be appreciated.
Up 3 rated Down
Lisa Sep 17, 2013 12:48AM CDT SOUNDFREAQ Customer Service Ninja
Jon, thank you for being a Soundfreaq customer, and I'm sorry to hear you're also having issues with pairing on the Mac. Are you still able to pair the Sound Kick with other devices such as an Android or iPhone to see if you are able to maintain a connection? Furthermore, I'm sure you've tried this already, but does the issue persist when you delete the Sound Kick from Devices on the Mac and re-pair? Thank you for your patience, and I apologize for the inconvenience.
Up -2 rated Down
Santiago Sep 24, 2013 02:27AM CDT
Same problem here (OS X 10.8.5, Late 2011 MacBook Pro). Worked fine for months. Tried re-pairing; OS lists device but won't pair. CrapBerry does pull it off, though... Any ideas?
Up -2 rated Down
Lisa Sep 24, 2013 02:28AM CDT SOUNDFREAQ Customer Service Ninja
Santiago, thank you for being a Soundfreaq customer, and I'm sorry to hear you're also experiencing pairing issues with the Mac. Are you unable to input the 1234 passcode as well?

Are you still able to pair the Kick to any smart devices such as an Android or Apple? This is to verify whether it is an issue with the Kick's Bluetooth or the Mac itself.

Thank you for troubleshooting with us, and I apologize for the inconvenience.
Up -2 rated Down
Santiago Sep 25, 2013 07:02AM CDT
Weird. Brought the Sound Kick to the office today; re-paired (with default options) and working fine now. Hope it stays this way forevah... Thanks!
Up 0 rated Down
Lisa Sep 25, 2013 07:05AM CDT SOUNDFREAQ Customer Service Ninja
Santiago, thanks for getting back to us with troubleshooting results. Curious, is this the same Mac you mentioned? Bluetooth works in mysterious ways when it comes to computers, PCs and Macs, best way to verify is with smartphones and tablets. Thanks again for your patience.
Up 0 rated Down
Santiago Sep 26, 2013 12:13PM CDT
Yeah, same Mac. I agree, Bluetooth is still pretty feeble on computers. Thanks for your help...
Up 0 rated Down
Jordan Dec 23, 2013 04:04PM CST
I have a Mac. I did all the suggested things including the 1234 passcode. There is no where to put a passcode. I've searched for it and there is no 'Bluetooth Setup Assistant dialog' anywhere on my computer. Really disappointed.
Up 0 rated Down
Lisa Dec 23, 2013 04:09PM CST SOUNDFREAQ Customer Service Ninja
Jordan, thank you for being a Soundfreaq customer, and I'm sorry to hear you are having issues pairing your Soundfreaq. Just to verify it is not a hardware issue with the Soundfreaq, have you been able to pair any smart devices with the speaker such as an iPhone?

Please access the Bluetooth Setup Assistant via the Bluetooth menu on the Mac. Screencaps here: http://www.monobrick.dk/guides/setting-up-monobrick-on-mac-os/

Please let me know if you do not see dialog windows on your own Mac.

Thank you for your patience, and I apologize for the inconvenience.
Up 1 rated Down
Anna Mar 07, 2014 12:16PM CST
I am also having issues with this. The bluetooth pairs to smart phones but not my mac. It just says that the device does not have the necessary services and won't even connect. Pretty disappointed.
Up 0 rated Down
Lisa Mar 07, 2014 12:24PM CST SOUNDFREAQ Customer Service Ninja
Anna, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing pairing issues with the Mac as well. Just to verify, are you able to pair with a passcode, 1234? It sounds like you see Soundfreaq listed under Bluetooth > Devices, but are unable to connect. If you are able to pair with other devices, it is most likely a Mac-side issue, and we do advise speaking with a Mac Genius who can better resolve the issue.

In the meantime, we hope you can try some troubleshooting steps with us. Please make sure the Soundfreaq is in pairing mode when you attempt to connect on the Mac--the indicator light on the front of the speaker must be flashing rapidly, and the Source set to Bluetooth (if applicable depending on which model Soundfreaq you own). And if you have not done so already, please try deleting the Soundfreaq from the Mac and re-pairing from the beginning using the Bluetooth Setup Assistant under System Preferences > Bluetooth. Here is another option to try if it still doesn't work: https://discussions.apple.com/thread/5172368

We apologize for the inconvenience, and please let us know if you resolve the issue.
Up 0 rated Down
Ian W Jun 03, 2014 02:54PM CDT
I'm still having this issue. Worked with MacBook Pro for a while but no longer. Still works with Android phone. Please provide a solution.
Up 2 rated Down
Lisa Jun 03, 2014 02:56PM CDT SOUNDFREAQ Customer Service Ninja
Ian, thank you for being a Soundfreaq customer, and I'm sorry to hear you are also experiencing issues with the Mac. If the speaker is still pairing with another device, such as an Android, then it is a Mac-side issue.

If you have not done so already, please try removing Soundfreaq from the list of Bluetooth devices, then re-pairing from the beginning. Please also try pairing with the passcode, 1234.

If the issue still persists, we do recommend contacting the manufacturer, Apple in this case, directly. They will be able to offer better assistance in regards to possible troubleshooting solutions.

Please let us know your troubleshooting results. Thank you for your patience, and I apologize for the inconvenience.
Up 0 rated Down
Ian W Jun 04, 2014 11:34AM CDT
As stated by others in this thread, there is no opportunity to enter a password from Mac's bluetooth interface.

Sorry, but suggesting that we should contact Apple directly is a pretty poor response. Obviously this is an issue for Soundfreaq to figure out if you care to maintain customers. If you have other suggestions please let me know.
Up 0 rated Down
Lisa Jun 04, 2014 11:35AM CDT SOUNDFREAQ Customer Service Ninja
Ian,

Thank you for getting back to us, and here is more information in regards to pairing on a Mac. Bluetooth profile for A2DP is supported on Mac OS 10.5 or newer. Here is a possible solution to fix Bluetooth pairing on your Mac:

- Open Bluetooth from System Preferences.
- When attempting to pair with you Soundfreaq, select Passcode Options on the Bluetooth Setup Assistant dialog. Select "Use a Specific Passcode" and fill in the default code, 1234.

Here are some screen captures of the process for another Bluetooth device: http://www.autopano.net/wiki-en/action/view/Panogear_-_Installation#Under_Mac

For some users who are unable to access the Passcode Options in the Bluetooth Setup Assistant: Pair the speakers first, then open Bluetooth Preferences. Select Soundfreaq from the list, click Advanced Options, then click on the key icon to enter a passcode.

Please let me know if that works. Thank you for your patience, and I apologize for the inconvenience.
Up 0 rated Down
David Jul 08, 2014 05:26PM CDT
MacBook Air OS X 10.9.3 doesn't offer a Bluetooth Setup Assistant or passcode option. Soundfreaq worked out of the box, but then it started dropping out after a minute. Now I can't even find it on the list of Bluetooth devices during pairing mode. I tried on my iPhone 5S, and it won't show up there either.
Up 0 rated Down
Lisa Jul 08, 2014 05:28PM CDT SOUNDFREAQ Customer Service Ninja
David, thank you for being a Soundfreaq customer, and for providing additional information regarding Mac OS X. If the Kick is not appearing on multiple smart devices including the iPhone, it may be a hardware defect with the speaker itself. For troubleshooting records, please let us know if the white indicator light still flashes rapidly when you press Pair on the Kick. Please also let us know how long you've owned the speaker before the issue started occurring.

Based on your description, we do recommend exchanging the speaker. Please send us a private inquiry so we may start collecting your contact information for the warranty replacement process. Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.
Up 0 rated Down
Louis Aug 16, 2014 02:23PM CDT
Hey all,
I assume everyone tried this, but in case you haven't: First, I turned off the Soundfreaq. Then, I just closed all of my applications, restarted my MacBook (2011, 11"), and voilĂ , it works again. I was baffled because an hour or so earlier, the two were pairing just fine. To top it off, my phone, which had paired with it earlier today, had also not been able to connect to the Soundfreaq, so I assumed the problem was the Box.

HTH
Up 0 rated Down
Lisa Aug 16, 2014 02:25PM CDT SOUNDFREAQ Customer Service Ninja
Louis, thank you for taking the time to share your troubleshooting solutions. Just to verify, are you able to pair with your phone as well now? I understand you were able to resolve the issue with your MacBook.

It is true that sometimes Bluetooth connections fail and must be deleted and re-paired, or even both the slave and master units restarted as you stated.

Thanks again for working with us.
Up 0 rated Down
Bob W Dec 11, 2014 07:52PM CST
Intel Macbook and Mini Mac will not pair with Soundfreaq Mac OSX Lion on Macbook, MacMini has Yosemite. Bluetooth discovers Soundfreaq, shows it is connected, yet no sound, after a few seconds disconnects. Have tried no passcode, 1234 passcode, 0000 passcode, and use no passcode options…all have the same result..will not connect. Able to connect with Android Phone running KitKat, Windows phone running windows mobile, and iPhone 5 running iOs8.

I use the Soundfreaq app with iPhone. Nice app. Does one exist for Yosemite? Thanks.

I think the Soundfreaq is a great appliance, yet sadly cannot use with my Macs..
Up 0 rated Down
Lisa Dec 11, 2014 07:54PM CST SOUNDFREAQ Customer Service Ninja
Bob, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing pairing issues with two Macs.

First, unfortunately the app is only available for iOS and Androids. There isn't an app for Macs or PCs--we recommend using the program directly from which you are streaming audio, whether that is the internet browser or iTunes.

Now, in regards to pairing, if the Soundfreaq is pairing with other smart devices, then it is most likely a Mac-side issue. If pairing with the default passcode 1234 is not working, we do recommend a reset of turning off the computer and restarting if you have not already.

For troubleshooting records, do you have any other devices paired with your Mac? There are known issues in regards to interference caused by too many Bluetooth slave devices connected with a Mac.

Please let us know your troubleshooting results, and thank you for your patience.
Up 0 rated Down
Matt Dec 18, 2014 01:31AM CST
Samsung Galaxy S4 and Asus tablet will no longer connect to Sound Kick. They will both pair with the device but not connect. I have tried to remove the device from the Bluetooth list and re-pair with no success. Received some messages on my devices indicating they're not able to communicate with Sound Kick.
Up 0 rated Down
Lisa Dec 18, 2014 01:33AM CST SOUNDFREAQ Customer Service Ninja
Matt, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing pairing issues. Just to verify, when you attempt to select "Sound Kick", do you receive the error messages then?

If the issue persists on multiple smart devices, it does indeed sound like a defect and unfortunately, we recommend exchanging the speaker all together.

Please contact us by sending a private inquiry, so we may start collecting your contact information for the warranty replacement process.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.
Up 0 rated Down
tonya Jan 08, 2016 09:50PM CST
old thread but this is happening now...
Soundkick used to work with Macbook Pro, but now the "connect" icon turns to positive connection, but sound stays from computer speakers.
Soundkick works fine still with iPhone.
Up 0 rated Down
Lisa Jan 08, 2016 09:54PM CST SOUNDFREAQ Customer Service Ninja
Tonya, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing Bluetooth connection issues with the Macbook. If the Kick is still connecting with the iPhone, it's most likely Mac-side issue.

If you have not done so already, please try resetting the Bluetooth connection the removing "Sound Kick" from Bluetooth > Devices on the Mac, before re-pairing from the beginning.

If that does not resolve the issue, please try pairing with the Soundfreaq with a passcode. The default passcode for the Soundfreaq is 1234.

Please let us know your troubleshooting results. Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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