The product is Sound Step Recharge - Model No. SFQ-02LRB. I received it as a Christmas present. My question is this: the physical remote does not work. I switched out the battery and still nothing. Suggestions?
Also, I have some complaints. According to the 'Get Started' manual, the device has an FM receiver but you can only access FM radio by downloading the app. But there is nothing that comes with the product that states there are two apps and/or the specific app to be used (turns out its the blue one). The customer has to figure that out on his or her own. And you don't tell the customer that their phone via the app won't work as a remote notwithstanding the fact that the 'Get Started' says it does. It has to be docked. And again, the customer has to figure that out on their own. My experience was made even more special when I went to the support page, and typed in "remote for sound step recharge does not work." I got 574 hits some of which date back to 2011, and don't even apply to the Sound Step Recharge. Oh and the speaker's sound quality, average. This is my first and probably last (depending on customer service response) with Soundfreaq products.