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Sound Rise just stopped working. I've had it for 1 WEEK.

Nicholas Williams Dec 14, 2015 10:39AM CST

Came upstairs to my room. Soundfreaq Sound Rise display is black. Tried the dimmer. Not it. Tried plugging it in elsewhere, not working. This things is brand spankin' new!

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Lisa Dec 14, 2015 04:27PM CST SOUNDFREAQ Customer Service Ninja
Nicholas, thank you for being a Soundfreaq customer, and I'm sorry to hear the new Sound Rise is no longer working.

Just to verify, is it no longer turning on? If so, it could possibly be a dead power adapter.

Please send us an email at with your shipping address and we'll send the replacement part right away.

If that does not resolve the issue, we will move forward with replacing the speaker all together.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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