Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

antenna

Ted Ringsred Dec 13, 2015 09:03PM CST

I just bought a Sound Platform 2 and I don't think it came with the antenna. How can I get one? Thanks.

Up 0 rated Down
Lisa Dec 14, 2015 12:19AM CST SOUNDFREAQ Customer Service Ninja
Ted, thank you for being a Soundfreaq customer, and please know the antenna only comes with Sound Platform 2 units purchased in the US.

If this applies to you, please do send us your shipping address to support@soundfreaq.com. We do apologize a part was missing new out of box.

Any other questions, please let us know.
Up 0 rated Down
bobbynorkus@gmail.com Mar 01, 2016 12:24AM CST
I have an SFQ01 and the antenna grasp fell apart. Can I get one and also, is there other booster antennas that will fit the antenna jack? Thanks, Bob 484-354-0287
Up 0 rated Down
Lisa Mar 01, 2016 12:26AM CST SOUNDFREAQ Customer Service Ninja
Bobby, thank you for being a Soundfreaq customer, and I'm sorry to hear the antenna fell apart. Please know that is covered under our manufacturing warranty, and we'd love to send you a replacement antenna.

Please just email us at support@soundfreaq.com with your shipping address.

In regards to a booster antenna, we recommend trying a longer antenna such as this: http://www.amazon.com/Panasonic-RSA0007-L-ANTENNA-WIRE-FM/dp/B001HNEMG2 A cheaper option is to connect a couple of our in box antennas together (we can send you a couple).

Here is another solution offered by a fellow Soundfreaq user: I stripped off some of the insulation at the end of the antenna wire and connected it to a 300 Ohm to 75 Ohm matching transformer and then connected it to my OTA antenna. The matching transformer I had was an old one I had around which happened to have terminals on it which made it simple. You could use something like this and wrap your antenna wire around one of the leadshttp://www.amazon.com/300-Ohm-UHF-Matching-Transformer/dp/B0002ZPIOG or a combination of http://www.amazon.com/Parts-Express-Push-On-Type-Balun/dp/B0002ZPIOQ/ref=pd_bxgy_e_img_y & http://www.amazon.com/Acoustic-Research-Performance-Female-Connector/dp/B000N7HT86/ref=sr_1_2?s=electronics&ie=UTF8&qid=1371133970&sr=1-2&keywords=Female+%22F%22+Barrel+Connector

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@soundfreaq.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete