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Problem pairing with audio transmitter

Cindy Dec 12, 2015 12:57AM CST

I have tried to get the SFQ-04 to par with two different audio transmitters, with no success. I thought it was a problem with the transmitters, but realize they have a default pairing code of 0000 while the SFQ-04 has a default passcode of 1234. How do I change the passcode from the default?

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Lisa Dec 14, 2015 01:27AM CST SOUNDFREAQ Customer Service Ninja
Cindy, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing pairing issues with the Bluetooth audio transmitter. Most audio transmitters are able to pair with a multitude of default codes, including 0000, 1234, 1111, etc.

If you have access to other Bluetooth devices, please try pairing with those as well to verify that the Sound Kick is not defective. We suggest pairing with smart devices such as smartphones, tablets, or computers.

If you are still unable to pair, please call us at:

(800) 459-6369
8AM-4:30PM CT, M-F

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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