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System switches off Bluetooth to aux on its own

Kim Nov 28, 2015 11:41AM CST

Hi, when I'm playing music through Bluetooth, often times the music will cut in and out and this is because the machine is switching itself to aux. it will switch itself back here and there with varying time periods.
Is there a way to fix this?

Thank you

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Lisa Nov 29, 2015 06:06PM CST SOUNDFREAQ Customer Service Ninja
Kim, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing Bluetooth audio issues on the Sound Kick. For troubleshooting records, is this a new out of box issue or were you able to play music on Bluetooth without issue in the past?

Just to verify, is there an AUX cable plugged into the back of the Sound Kick? If you haven't done so already, please try resetting the source switch by plugging in an AUX cable and then unplugging it, to see if you can turn off the AUX source completely.

If the issue still persists, unfortunately, we do recommend replacing the speaker all together. Please just send us an email at support@soundfreaq.com.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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