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Soundfreaq SFQ-04 volume goes down, but not up

Michael Nov 25, 2015 08:07AM CST

My Soundfreaq SFQ-04 volume (#121210056) only goes down, not up. Functionally, there is no sound coming out of it. We have barely used it, primarily because it was so quiet. Today, I decided to try it again, and eventually I could get the volume down but not up. Now it is basically silent. I am using it with a Lenovo ThinkPad Yoga laptop. How do I get sound to come out?
Thanks.

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Lisa Nov 26, 2015 12:39AM CST SOUNDFREAQ Customer Service Ninja
Michael, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing volume issues with the Sound Kick. It sounds like the Vol + button no longer works--does the white indicator light still flash in response to every tap of the button?

Unfortunately, if the button is broken, we do recommend replacing the speaker all together.

Please know we do offer free warranty replacements via to US customers if the unit is less than one year old. Please send us an email at support@soundfreaq.com with the following information:

- How long you've owned your unit before the issue started occurring.
- Serial number located on the bottom of the unit on a white barcode sticker.
- Your shipping address and phone number for delivery.
- Color of your Soundfreaq.

Thank you for your patience, and I apologize for the inconvenience.

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