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Playback buttons not responding

Ashley Nov 19, 2015 01:23PM CST

On my Sound Spot sfq-07 the pause/play, and skip buttons no longer work. I have tried to disconnect and reconnect the unit, but this did not resolve the issue. Is there a way to restore the function of these buttons?

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Lisa Nov 20, 2015 03:50PM CST SOUNDFREAQ Customer Service Ninja
Ashley, thank you for being a Soundfreaq customer, and I'm sorry to hear the buttons no longer work on the Sound Spot. Unfortunately, there isn't a way to reset the unit other than to reset the Bluetooth connection, which I understand you have already done. Therefore, unfortunately we do recommend replacing the speaker all together, free of charge for US customers under our one year warranty.

Please send us an email at support@soundfreaq.com with your shipping address, the serial number located on the bottom of the speaker, how long you've owned the unit before the issue occurred, and the color of the Soundfreaq.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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