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Soundfreaq SFQ-04 buttons not working

Zachary Nov 15, 2015 02:24PM CST

A few of the buttons on my Sounfreaq SFQ-04 Sound Kick bluetooth speaker aren't working. The light does not flash and no function takes place.

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Lisa Nov 17, 2015 12:37AM CST SOUNDFREAQ Customer Service Ninja
Zachary, thank you for being a Soundfreaq customer, and I'm sorry to hear some buttons do not work on the Kick. For our troubleshooting records, are they the volume buttons, or other playback buttons?

Based on your description, unfortunately we do recommend replacing the speaker all together. Please know under our one year warranty we do offer replacements free of charge, via mail.

Please send us an email at support@soundfreaq.com with your shipping address, how long you've owned the speaker before the issue occurred, the serial number located on the bottom of the Soundfreaq, and the color of the speaker.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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