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Sound Kick won't work if it's not plugged in

Tim M. Nov 02, 2015 09:08PM CST

I've had my Sound Kick 1 for close to a year. It worked fine up until about a week ago. Now it won't stay on if it isn't plugged into the charger. Help!

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Lisa Nov 03, 2015 10:58PM CST SOUNDFREAQ Customer Service Ninja
Tim, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing a dead battery with the Sound Kick. Please know we do provide replacement batteries free of charge.

Please just send us an email at with your shipping address, and the serial number located on the bottom of the speaker on a white barcode sticker.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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