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Sound Kick won't work if it's not plugged in

Tim M. Nov 02, 2015 09:08PM CST

I've had my Sound Kick 1 for close to a year. It worked fine up until about a week ago. Now it won't stay on if it isn't plugged into the charger. Help!

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Lisa Nov 03, 2015 10:58PM CST SOUNDFREAQ Customer Service Ninja
Tim, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing a dead battery with the Sound Kick. Please know we do provide replacement batteries free of charge.

Please just send us an email at support@soundfreaq.com with your shipping address, and the serial number located on the bottom of the speaker on a white barcode sticker.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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