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Soundfreaq Sound Rise flat out stopped working

Clay Nov 01, 2015 09:14PM CST

I purchased my first Sound Rise about 2 months ago and it worked perfectly for about a week before abruptly dying one morning, I tried it with other power outlets that I've known to be working outlets which resulted in no luck.

Fast Forward 2 months where I purchase another Sound Rise and low and behold this one does the exact same thing. Abruptly stops working with no signs of coming back.
2 Sound rises with a combined 2 weeks of use.

here are the serial numbers.
S/N: 08t05b054034991

S/N: 08t05b040028447

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Lisa Nov 03, 2015 10:32PM CST SOUNDFREAQ Customer Service Ninja
Clay, thank you for being a Soundfreaq customer, and I'm sorry to hear you've experienced the same power issue with two consecutive units!

It is possible that it is a dead power adapter. Were you able to charge the first Sound Rise with the replacement adapter before it died? Or do you have a voltmeter to verify whether the power adapter is dead?

If you purchased the unit recently, we recommend returning the units in store for the fastest turnaround time. If that is not possible, or you'd like to set up a replacement with us, we can certainly send you a replacement power adapter, or replace the speaker all together if that does not resolve the issue.

We would understand if you'd just like to give up on us all together, but we hope you'll run some tests with us to find out whether it is a dead speaker or a dead part.

If you'd like to work with us, please send us a private inquiry with your shipping address and we'll start the replacement process.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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