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Increase Volume Broken

Drew Shivley Oct 31, 2015 04:22PM CDT

My increase volume button is broken. The other buttons respond to touch but the increase volume does not respond (no light flash). This is on the Sound Kick 1.

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Lisa Nov 03, 2015 12:52AM CST SOUNDFREAQ Customer Service Ninja
Drew, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing Vol + button issues.

Based on your description, unfortunately we do recommend replacing the speaker all together. Please know we do offer free warranty replacements via mail for customers within the US.

Please just send us an email at with your shipping address, the serial number located on the bottom of the speaker on a white barcode sticker, and how long you've owned the speaker before the issue occurred.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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