I've had a Soundfreaq Soundstep for about eight months, and it worked perfectly fine until a week ago. All of a sudden, the bluetooth wouldn't pair with either my iPhone 4S or my Macbook. I went into the settings on my iPhone and "forgot" the Soundstep, and now it won't establish a connection at all. Soundstep shows up under my list of devices, but it will not pair. The pairing light blinks, and everything else on the unit responds fine. This is the only issue I'm having (although it is a major one, since bluetooth was the main source for my music).
I tried doing the bluetooth reset that was mentioned in an earlier post, but I can't see any door on the back of my unit. There are just three silver bars going across, one of which says Soundfreaq. At the bottom of my unit there are some various inputs (USB, audio in, etc.). Nothing gave way to a door.
Also, I have never dropped the Soundstep, spilled anything on it, or injured it in any way...just in case you think that might be the problem.