Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

bluetooth connectivity

Raj Oct 22, 2015 06:30PM CDT

Hi
I had brought the portable soundkick from target hardly 6 months ago and its not playing as its supposed to. won't connect to Bluetooth and plays like the battery is draining even when on charge.
What kind of warranty do I have from target and/or your company.

thanks
Raj

Up 0 rated Down
Lisa Oct 27, 2015 01:47AM CDT SOUNDFREAQ Customer Service Ninja
Raj, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing poor audio when on charge, and Bluetooth connectivity issues with the Sound Kick.

You are covered under our one year warranty, and we would recommend exchanging the speaker with us instead of Target, as Target usually do not take returns past one month.

For troubleshooting records, in regards to the Bluetooth, does the indicator light still blink rapidly when you press Pair on the Soundfreaq? If so, does "Sound Kick" ever appear under Bluetooth > Devices? If so, do you receive an error message when you attempt to select it?

And in regards to the "plays like the battery is draining even when on charge", do you mean the volume gradually diminishes by itself when the Sound Kick is plugged in?

Please do send us a private inquiry with your troubleshooting results to support@soundfreaq.com, so we can start the warranty replacement process if necessary.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@soundfreaq.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete