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Soundfreaq not working

Spencer Oct 12, 2015 01:28AM CDT

I woke up one morning and my Soundfreaq Sound Rise was not on. I've tried plugging it into outlets that I know are working and it still won't turn on. Is there a hard reset or is there a battery that I need to replace? I bought it maybe 4 months ago on Amazon. Thank you.

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Lisa Oct 12, 2015 04:07PM CDT SOUNDFREAQ Customer Service Ninja
Spencer, thank you for being a Soundfreaq customer, and I'm sorry to hear Rise is no longer turning on.

It could possibly be a dead power adapter. Please send us a private inquiry at support@soundfreaq.com with your shipping address, and the serial number located on the bottom of the speaker on a white barcode sticker.

Once you receive the part, please let us know if it resolves the issue. If the speaker still will not power on, we will replace the speaker all together.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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