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soundfreaq battery

Sophie Oct 02, 2015 08:21PM CDT

I bought my sound rise a few days ago and it just won't work without the power adaptor? am i doing something wrong?

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Lisa Oct 05, 2015 12:31AM CDT SOUNDFREAQ Customer Service Ninja
Sophie, thank you for being a Soundfreaq customer, and please know the Sound Rise is not a portable model--you are not doing anything wrong! The "wireless" feature refers to the Bluetooth connection, where a wire is not required to connect your smart device to the speaker.

The small battery located on the bottom of the speaker is for back up only, in case of a short power outage. The battery allows the clock to retain its settings, including the time and any settings (including alarms set).

If you are looking for a portable model, we recommend looking into the Sound Spot, Sound Kick, Sound Kick 2, or Pocket Kick.

Hope that helps! Any other questions, please let us know.

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