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Connecting sound kick sfq-04 to pc problem

Gordon Sep 17, 2015 08:40AM CDT

I'm trying to pair my device with my computer but when I follow the instruction manual the device doesn't show up on my computer. My computer does have the required bluetooth capabilities and I even tried to look for an updated driver but it only says on the windows website that they have drivers for sfq-01 and 02. I see a lot of answers to this question for windows 7 but I have windows 10 and when I try the other solutions nothing happens so I hope you can help.

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Lisa Sep 17, 2015 04:25PM CDT SOUNDFREAQ Customer Service Ninja
Gordon,

Thanks for being a Soundfreaq customer, and I'm sorry to hear that you are having issues pairing your PC. Have you been able to connect other devices via Bluetooth to your Soundfreaq, such as a smartphone or tablet? This is to verify whether it is a Bluetooth defect with the speaker itself.

I understand you mentioned a driver for the 01 and 02. Please note we don't have a specific driver for Soundfreaq as it uses standard A2DP protocol and the driver is provided by the OS, Bluetooth component manufacturer or computer make. Most Bluetooth slave devices these days do not require a driver.

I understand you have already checked for updated drivers. Please be sure to do so at the computer manufacturer's website, as well as with Win10. If the issue still persists, we suggest contacting the computer's manufacturer directly. Thank you for your patience, and please let us know if you have any other questions.

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