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Bluetooth skipping, Win 10

Joel Sep 07, 2015 11:19AM CDT

Just bought a brand new Sound Platform 2. Paired with Win 10 PC via Bluetooth. Sound skips every 5-10 seconds. Problem does not occur when paired with iPhone 6/iOS 8. Have turned off speaker, removed Bluetooth device, etc. Still occurs on PC.

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Lisa Sep 07, 2015 12:01PM CDT SOUNDFREAQ Customer Service Ninja
Joel, thank you for being a Soundfreaq customer, and sorry to hear you are experiencing choppy Bluetooth on the Win 10.

If the issue doesn't persist on other devices, it does sound like a computer side issue.

If you haven't done so already, please make sure you have the latest Bluetooth driver installed. If possible, please also try pairing with a passcode, which is 1234 for the Soundfreaq.

Unfortunately, because each PC is different, we don't have many troubleshooting tips for each machine. Instead, we ask that you contact your computer manufacturer directly.

Some users have reported better success on a USB Bluetooth dongle for older PCs.

Regardless, please do let us know your troubleshooting results, or if you're able to find a solution.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.
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Joel Sep 10, 2015 03:31AM CDT
Updated Bluetooth driver on my PC (Broadcom 43142 Bluetooth 4.0, driver version 12.0.1.656). Problem not solved. Sound skips exactly every 6-7 seconds, continuously (e.g. during a song). Any other ideas?
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Lisa Sep 10, 2015 03:36AM CDT SOUNDFREAQ Customer Service Ninja
Joel, thank you for providing more info, and I'm sorry to hear the update did not resolve the issue.

Please try turning off WiFi on the PC and playing music from the native library to see if the skipping persists over Bluetooth. This is to eliminate any possibility of WiFi interference, although this occurrence is rare.

Unfortunately, we do not have any other troubleshooting tips and recommend going to the PC manufacturer HP, or Broadcom. We also suggest connecting with other devices to see if the issue persists, just to make sure it's not a defect with the Soundfreaq. We understand you've been able to connect with an iOS device just fine.

I apologize I could not be of more help. Any other questions or troubleshooting results, please let us know.

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