Sep 07, 2015 11:57AM CDT
SOUNDFREAQ Customer Service Ninja
Donald, thank you for being a Soundfreaq customer, and I'm sorry you are experiencing external USB charging issues. Please do let us know which model Soundfreaq you own so we can better troubleshoot the issue.
Is this a new out of box issue, or were you able to charge your Android in the past? Does this issue persist on multiple smart device?
This does indeed sound like a defect, so once we verify it is a defective unit, we can set you up with a replacement unit.
Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.
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