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Sound Spot very low volume won't turn up.

Sue Gann Aug 22, 2015 09:43AM CDT

I have had my sound spot for a little less than a year and most recently when I connect to my iPhone through blue tooth or direct cable the volume is very low and will not turn up.
Is there something I am doing wrong?
Thanks for your help.
Sue Gann

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Lisa Aug 24, 2015 11:54PM CDT SOUNDFREAQ Customer Service Ninja
Sue, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing the low volume issue with your Spot.

If you haven't done so already, please try resetting the Bluetooth by removing "Sound Spot" from Bluetooth > Devices on your iPhone, before re-pairing from the beginning.

If that does not resolve the issue, please send us a private inquiry so we can set you up with a replacement unit, free of charge via mail, for US customers.

Thank you for taking the time to troubleshoot with us, and we apologize for the inconvenience.

Any other questions, please let us know.

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