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Why can I buy replacement battery for sound step ?

Jirawat Ratchawat Jul 30, 2013 02:23AM CDT

My sound step is unable to recharge anymore where can I buy a new battery?
Can I order it online ?
Thank you for your help

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Lisa Jul 30, 2013 03:22AM CDT SOUNDFREAQ Customer Service Ninja
Jirawat, thank you for being a Soundfreaq customer, and unfortunately, the battery for the Sound Step is not user replaceable. If the battery is no longer holding a charge, we can replace your unit all together under the one year warranty. Please start a new private inquiry with your personal information so we can get the replacement process started. Thank you for your patience, and I apologize for the inconvenience.

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