Jul 30, 2013 03:22AM CDT
SOUNDFREAQ Customer Service Ninja
Jirawat, thank you for being a Soundfreaq customer, and unfortunately, the battery for the Sound Step is not user replaceable. If the battery is no longer holding a charge, we can replace your unit all together under the one year warranty. Please start a new private inquiry with your personal information so we can get the replacement process started. Thank you for your patience, and I apologize for the inconvenience.
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