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Whistling noise

Jonathan Crow Jul 23, 2013 11:07PM CDT

I just got the Soundfreak Sound Platform 2, pulled it out of the box and plugged it into the wall. Immediately there was a whistling noise. I changed sources - still there. I paired my device - still there. Played FM radio - still there.

Is there anything else I could check or is it just some bad hardware?

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Lisa Jul 24, 2013 03:03AM CDT SOUNDFREAQ Customer Service Ninja
Jonathan, thank you for being a Soundfreaq customer, and I'm sorry to hear you are experiencing audio issues on your new Sound Platform 2. If the whistling is occurring on all sources, it does sound like a hardware defect and your unit will need to be replaced. Our best troubleshooting suggestion would be to reset the speaker by unplugging the unit for fifteen seconds before powering it back on.

Please let us know if you are able to do so at your retailer, and we apologize for the inconvenience. Thank you for your patience, and please let us know if you have any other questions.

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