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My Sound Spot wont turn on

Jeph Folkins Aug 16, 2015 08:15PM CDT

My Sound Spot wont turn on. It was working fine just a couple days ago. I currently have the unit plugged in and tried different outlets in the house and it still wont turn on. Please help. Thanks.

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Lisa Aug 17, 2015 05:55PM CDT SOUNDFREAQ Customer Service Ninja
Jeph, thank you for being a Soundfreaq customer, and I'm sorry to hear the Spot no longer turns on.

Does the power indicator light still turn on when you plug in the USB cord?

If you haven't done so already, please try charging the Spot with a different Micro-B USB cable. Please know the Spot shares the same cable as many other small electronics, such as an Android device or e-reader.

If the issue still persists and you are still unable to power it on, unfortunately, we do recommend replacing the speaker together. Please just send us a private inquiry so we may start our one year warranty replacement process.

Thank you for taking the time to troubleshoot with us, and any other questions, please let us know.

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