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Crackling/distortion on plaback

Phil Morgan Jul 14, 2013 02:29PM CDT

I have a soundfreaq/SFQ04 and I have started to get a lot of interference distortion on playback from my iPhone 4. This has only started to happen recently, any suggestions?

I have tried different devices = ipod/ipad and repaired with the device but it is still occuring

Up -6 rated Down
Lisa Jul 15, 2013 01:59AM CDT SOUNDFREAQ Customer Service Ninja
Phil, thank you for being a Soundfreaq customer, and I'm sorry to hear you are having audio issues on Bluetooth. For troubleshooting records, how long have you owned the device? I understand it used to play without interference. Please also try connecting your devices via AUX input to see if we can pinpoint the issue on Bluetooth. Does the issue occur whether you are playing music from your native library or a third party music app?

For interference, we ask uses to try turning off WiFi on their devices to see if it resolves the issue. But chances sound slim in your case if this is only a recent issue.

Unfortunately, this sounds like a hardware issue and your unit will need to be replaced. If you purchased the unit at a retailer recently, we recommend exchanging it with the store. If not, we can certainly set you up with an exchange directly. Thank you for your patience, and I apologize for the inconvenience.

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