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Sound Platform SFQ-01 bluetooth connects even when in standby mode

David Aug 04, 2015 01:34PM CDT

Bluetooth connects good, just a little to good. After the power is turned off and when I get within bluetooth range it connects to the speaker. If it's off it shouldn't connect. How can this be fixed?

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Lisa Aug 05, 2015 04:31PM CDT SOUNDFREAQ Customer Service Ninja
David, thank you for being a Soundfreaq customer, and for the humorous message! For the SFQ-01, as you have already suspected, turning it off actually sends the system into standby mode, such that it can still remote signals.

The reason Bluetooth remains connected is so that it can receive signals from the optional remote app we offer in the App Store.

To disconnect from the Soundfreaq, we recommend powering off Bluetooth on your phone, or unplugging the speaker.

Hope that helps! Any other questions, please let us know.

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