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Sound step SFQ-021RB

Sean Silcock Jul 23, 2015 01:53PM CDT

Hi guys! I've used my sound step for a couple of years now, and it's served me perfectly through Christmas parties, birthday parties and the odd summer barbecue. Now, sadly, it's simply stopped working! It's not charging or playing music. Nothing! When I plug it into the mains supply it'll activate for maybe 10 seconds max, then turn of and refuse to stay on. Any suggestions?

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Lisa Jul 24, 2015 12:41PM CDT SOUNDFREAQ Customer Service Ninja
Sean, thank you for being a Soundfreaq customer, and I'm sorry to hear your Step is no longer turning on! It could be a dead power supply, or a dead unit all together. While you may be outside of our one year warranty, please know we still offer out of warranty options to get you up and running again.

I noticed you own the international version. Please let us know where you are located so we may forward your case to the closest representative.

Thank you for your patience, and I apologize for the inconvenience. Any questions, please let us know.

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